Welcome Back

We have received confirmation from the Ontario Ministry of Health that we can begin a gradual reopening of our clinic and a return to providing regular chiropractic care. This has been a very challenging time and we appreciate your patience and understanding as we have been successfully complying with the government mandate restricting our services. We are looking forward to again providing chiropractic care to you and your family and we are happy to announce that:

Our office will reopen on Tuesday June 2nd.

Please contact our office if you would like to schedule an appointment by phone at 519-672-3322 or by email at westownchiropractic@gmail.com

Keeping Our Patients and Team Members Safe:

As always, we are committed to providing the highest standard of chiropractic care while prioritizing the safety of our patients and staff. As healthcare professionals who have always been committed to following strict hygiene standards, our team is ready to implement additional procedures to ensure our clinic environment remains a healthy one. We will continue to closely monitor and adhere to all guidelines and regulations imposed by the provincial government, Ontario Ministry of Health and our regulatory body.

If at any time during your visit you feel uncomfortable or unsafe, please let us know and we will do everything in our power to ensure your concerns are addressed.

Rebooking Appointments Cancelled Due to Clinic Closure:

As we resume office hours over the next few weeks, we will begin calling patients to reschedule their cancelled appointments. We appreciate your patience as this may take some time. Please feel free to contact our office at any time in order to reschedule and get back on track with your care.

What to Expect:

The following is a link from the College of Chiropractors of Ontario. It should give you a good idea of what to expect when booking and attending your chiropractic treatment. Returning for Treatment.

We have been working diligently preparing our office for reopening and it will look a little different when you return:

• We have removed most chairs and objects from our waiting room and installed plexiglass to protect our patients and staff.
• We have moved our payment area to the front of the reception desk to free up space and allow for better flow.
• Treatment rooms will appear more bare and chairs have been moved further away from the doors.
• There will be tape on the floor to help with physical distancing and you may notice more cleaning and sanitizing throughout your visit.
• We have also added a separate large treating area on our lower level. This will help with social distancing and allow for treatment without entering the main office area.

We are happy to help facilitate your return to care, and Dr. Floyd is available to discuss other options if you are unable to return to in-office care at this time.

Please Read the Following Before Booking your Appointment:

• We encourage all patients to self screen for Covid-19 before booking their appointment. If you screen positive, are unwell or have tested positive for Covid-19 do not attend our office in person for at least 14 days AND contact an appropriate medical authority to report your condition and seek treatment if necessary. The Ontario Government’s Self-Assessment Site is here.
• We will be screening patients by phone or email before their appointment. If there are any changes between screening and attending your appointment, please call our office.
• We are happy to work with vulnerable and higher risk patients to ensure the highest safety measures are in place. Please let our staff know when booking your appointment if you feel you require added precautions.
• We have adjusted the way we schedule our appointments in order to allow for increased cleaning/sanitizing and to facilitate physical distancing. Missed appointments and patients running late, will be much harder for us to accommodate during these challenging times. Please arrive on time and give us immediate notice if you need to cancel your appointment so we can offer this time to another patient.
• If you arrive more than 5 minutes early please wait outside or call the office to see if we are able to accommodate an earlier appointment. If you are running late, please call so we can make appropriate arrangements.
• Leave your coat and other unnecessary items in your car and ask anyone accompanying you to wait outside the office whenever possible.
• Please read the screening notice and procedural information posted in our foyer before entering the office.
• Plan on wearing clean clothes to the office (if possible). Gowns are available if needed.
• We encourage all patients to wear a clean mask while in our office.
• We ask that all patients sanitize their hands upon entering and leaving the office. Hand sanitizer is available on the table as you enter the office, as well as throughout the office and in treatment rooms.
• Please avoid touching your face or any unnecessary objects while in the office.
• Respect physical distancing with staff and other patients.
• We will be sending statements/receipts via email and would request patients pay with tap when possible.

We will be updating our protocol regularly in response to new information, and to ensure compliance and best practices. Updates will be posted on our website.

Thank you for your support and understanding as we navigate these challenging times together. We can't wait to see you again and look forward to continuing to be an integral part of your healthcare team!

Yours in Health,
Dr. Julie Floyd, Kelly, Katie and Nicole.